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High grocery prices across the U.S. have led more households to turn to Walmart, a brand famous for low prices, for their everyday grocery needs—and they are placing their orders online. According to analysts at U.S. eGrocery Market Share, 37% of online food sales are now purchased through Walmart—a trend driven by inflation, rapid growth…

TikTok has announced a new partnership with Amazon, allowing users to shop for Amazon products directly through the social media app. The new feature seeks to capitalize on the growing "social commerce" trend—mainly driven by Gen Z and Millennial consumers—whereby users of social media apps can shop for products while engaging with content. Since launching…

Fueled by rapid improvements in fulfillment logistics and innovative technologies, ecommerce continues to grow as an alternative to brick-and-mortar retail, taking a larger share of the market – offering both a challenge and an exciting opportunity for ecommerce businesses looking to capture a growing audience. Online sales globally are expected to grow by 9% in…

Rapid developments in AI have led to more AI chatbots greeting customers when they visit online stores – mimicking the experience of a store clerk at a brick-and-mortar retailer. The technology continues to grow, and with it, the potential to revolutionize customer service. According to surveys conducted by eMarketer, 37% of e-commerce marketers worldwide already…

Following a year-long investigation, the Federal Trade Commission (FTC) and 17 U.S. states filed an antitrust lawsuit against Amazon over allegations that the ecommerce giant practices illegal anti-competitive behaviors to maintain “monopolistic control” over the ecommerce industry. The plaintiffs hope it will open competition, lower product prices, and lower costs for sellers. However, Amazon argues…

The potential ban of TikTok in the U.S. following a bill passed by U.S. Congress and signed into law by President Biden on April 24 could rattle the ecommerce industry, particularly for Amazon sellers who were increasingly using the platform to engage potential customers. With its focus on quick, casual engagement among younger demographics, TikTok…

The landscape of Amazon continues to evolve, presenting both exciting opportunities and significant challenges for sellers. In 2024, three key areas stand out as potential roadblocks to success: compromised cash flow, fierce competition, and stringent inventory expectations. However, with the right strategies and support, these hurdles can be transformed into stepping stones for growth. Challenge…

The retail industry, continuously in flux, is poised for significant transformations in the next five years. Industry leaders predict a landscape shaped by seamless tech integration, evolving consumer preferences, and a redefinition of what constitutes the "store" experience. Given the boom in ecommerce, especially since the COVID-19 pandemic, it is not surprising that more and…

In late 2023, Amazon announced plans to revamp its popular Fulfillment by Amazon (FBA) system, its storage and distribution infrastructure utilized by millions of Amazon third-party sellers to guarantee two-day delivery to their customers. For Amazon, the goal of this strategic shift is to improve delivery efficiency, reducing transportation and operational costs as well as…

The holiday season has come and gone, leaving a trail of twinkling lights, joyful memories, and, unfortunately, a mountain of returns. While some Amazon sellers meticulously strategize and bolster their return infrastructure, others might be caught off guard, facing customer service backlogs, processing delays, and ultimately, reputational damage. The question becomes: how can brands weather…